We're thrilled to introduce Workflows, a powerful automation system designed specifically for tour and adventure businesses. This game-changing feature revolutionizes how you communicate with guests, ensuring consistent experiences while saving valuable time on manual tasks.
Key Features
🔄 Automated Communication Sequences
- Create custom communication flows that automatically trigger based on booking status
- Set up welcome messages, pre-trip reminders, and post-adventure follow-ups
- Maintain consistent communication with your guests without manual intervention
⚡️ Smart Triggers
- Workflows activate based on specific events or time intervals
- Configure triggers for booking confirmations, payment completions, or custom milestones
- Schedule messages relative to trip dates for timely communication
📝 Customizable Templates
- Design reusable message templates for different scenarios
- Personalize content with dynamic guest information
- Support for multiple communication channels including email and SMS
- Add custom branding and styling to match your business identity
📊 Performance Tracking
- Monitor workflow effectiveness with detailed analytics
- Track message delivery and engagement rates
- Identify opportunities to optimize your communication strategy
- Analyze guest response patterns and interaction rates
Common Use Cases
Pre-Trip Communication
- Welcome emails with booking confirmation
- Packing list and preparation instructions
- Weather updates and local conditions
- Meeting point details and directions
- Required documentation reminders
During the Trip
- Check-in confirmations
- Safety and weather alerts
- Photo and experience sharing prompts
- Feedback collection opportunities
Post-Trip Engagement
- Thank you messages and experience reviews
- Photo sharing and social media prompts
- Future booking incentives
- Loyalty program enrollment
- Referral program invitations
Best Practices
- Start with essential communications and gradually expand
- Test workflows with a small group before full deployment
- Keep messages concise and actionable
- Include clear calls-to-action in each communication
- Monitor and adjust timing based on guest feedback
- Maintain a consistent brand voice across all messages
- Ensure all automated communications feel personal and relevant
Workflows is designed to help you deliver exceptional guest experiences while saving time on routine communication tasks. We're continuously improving it based on your feedback!
